Email Support and Online Ordering

Our Commitment to Efficiency and Convenience

At PhazeLock, we’re dedicated to providing fast, reliable service. To streamline operations, reduce costs, and enhance your ordering experience, we offer support exclusively through email and have implemented an online ordering system that supports wholesale account registrations and purchase orders (POs) for approved clients. These features ensure a seamless process for both individual and bulk orders of PhazeLock products.

Benefits of Email-Only Support

By managing inquiries via email at info@phazelock.com , we can focus on fulfilling your orders quickly and accurately. Here’s why we’ve chosen this approach:

• Faster Order Fulfillment: Email support allows our team to prioritize processing and shipping orders, ensuring your PhazeLock products reach you as quickly as possible.
• Cost Savings for You: By reducing overhead costs, we maintain competitive pricing on our products without compromising quality.
• Clear and Trackable Communication: Email provides a written record of your inquiries, making it easier to track and resolve issues promptly. We respond to emails within 1–2 business days. 

Our Online Ordering System

We’ve introduced a user-friendly online ordering system at www.phazelock,com  to make purchasing our products efficient and convenient:

• Wholesale Account Registration: For frequent buyers or distributors, register for a wholesale account to access special pricing and streamlined ordering. Visit our Wholesale Registration page to review and complete the requirements for approval.
• Purchase Orders (POs): POs are accepted as a payment method only for clients with an approved wholesale account. After approval, you can submit POs directly through our website by selecting the PO option at checkout and following the prompts to provide your details.
• Secure and Efficient: Our system ensures secure transactions and allows you to track your order status with ease. 

Important: To use POs as a payment method, you must first be approved for a wholesale account by meeting all requirements outlined on the Wholesale Registration page. Our team will notify you of approval status via email.

How to Get Help

For questions about orders, wholesale account registration, POs, shipping, refunds, or product usage, contact us at info@phazelock.com . Please include your order number, PO details (if applicable), or account information to help us assist you efficiently. We also recommend reviewing our Best Practices Guide, Shipping Policy, or Refund and Return Policy for answers to common questions.