Refund and Returns Policy

Our Commitment to Quality

At PhazeLock, we strive to provide high-quality shipping solutions to protect your temperature-sensitive shipments. To ensure customer satisfaction, we’ve outlined our refund and return policy below. Please review this information carefully before placing your order.

Refund Policy

We generally do not offer refunds, as it’s the customer’s responsibility to select the appropriate products and quantities for their needs, considering seasonal requirements. If you experience issues with your products, please consult our Best Practices Guide for proper usage instructions before requesting a refund. This can help resolve common issues quickly.

If a refund is deemed necessary, it will be issued as credit to your original payment method, minus any shipping fees and payment processing fees (e.g., credit card or PayPal fees) incurred during the transaction.

Exchange Policy

We do not offer exchanges for shipping warmers or phase change materials. Once delivered, we cannot verify the storage conditions of the product, which may affect its performance and eligibility for exchange.

Returning a Product

If a return is approved, please follow these steps:

1. Mail Your Item: Ship the product to:
   PhazeLock
   813 E 1950 N
   Spanish Fork, UT 84660
2. Cover Shipping Costs: You are responsible for return shipping costs, which are non-refundable.
3. Ensure Product Condition: The returned item must arrive in good, resalable condition to be eligible for a refund.
4. Use Trackable Shipping: For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
   
   

Note: If a refund is approved, the cost of return shipping and any original payment processing fees will be deducted from your refund. The time it takes for your return to reach us depends on your location and the shipping service used.

Need Assistance?

For questions about refunds, returns, or any other concerns, contact our support team at info@phazelock.com.